koboi Platform Account Terms
Our koboi platform operates under a set of account terms that govern registration, deposits, withdrawals, and dispute resolution. When you create an account on koboi, you agree to these terms and acknowledge that our services are available only where local law permits. We enforce these terms consistently across all our markets—football, live dealers, slots, and esports.
This page outlines the key conditions for using koboi: who can open an account, how deposits and withdrawals work, what happens if disputes arise, and how we handle account suspension or closure. Our terms are designed to protect both our players and our platform. We update these terms periodically; any material changes are notified to active account holders via email.
By accessing koboi, you confirm that you have read and accepted these terms. If you do not agree with any part of them, you should not use our platform.
Account Opening and Eligibility on koboi
To open an account on koboi, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online gaming is prohibited. When you register, you provide your email, phone number, and a secure password. We send a verification code to your email to confirm your identity. You are responsible for keeping your password confidential and for all activity on your account.
Our koboi registration process includes a declaration that you are not a politically exposed person (PEP) and that your funds come from legitimate sources. We reserve the right to request additional documentation to verify your identity and source of funds at any time. If we cannot verify your identity or if we suspect fraudulent activity, we may suspend or close your account without notice.
Account eligibility on koboi
- You must be at least 18 years old
- You must reside in a jurisdiction where our services are legally available
- You must provide accurate and complete information during registration
- You are responsible for maintaining account security and confidentiality
- We may request identity verification and source-of-funds documentation at any time
Deposits and payment methods on koboi
We accept deposits via eight major payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit, funds are credited to your koboi account balance immediately (for e-wallets) or within a few hours (for bank transfers). Your account balance is held in Indonesian Rupiah and is available for use across all our markets—Liga 1, Piala Indonesia, live dealers, slots, and esports.
We do not charge deposit fees. Your payment provider may apply standard transfer charges. Deposits are non-refundable once credited to your account; however, you may withdraw your balance at any time subject to our withdrawal terms. We reserve the right to refuse deposits from certain payment methods or regions if we determine they pose compliance or fraud risks.
Withdrawals and account verification
To withdraw funds from your koboi account, you must first complete account verification. We require a government-issued ID (national ID card, passport, or driver's licence), proof of address (utility bill or bank statement dated within the last three months), and confirmation of your registered payment method. This process typically takes one business day. Our support team prioritizes verification requests and aims for faster completion when possible.
Once verified, you can request a withdrawal to your registered payment method. Withdrawal times depend on your payment provider—mobile banking and local payment typically settle within hours; bank transfers may take one to two business days. We do not charge withdrawal fees, though your bank or payment provider may apply standard transfer charges. We reserve the right to delay or refuse withdrawals if we suspect fraudulent activity or if your account is under investigation.
Bonus terms and promotional offers on koboi
From time to time, we may offer promotional bonuses or welcome offers to new or existing players. Any bonus offer is subject to specific terms, including minimum deposit amounts, wagering requirements, and eligible markets. Bonus funds are separate from your main account balance and may have restrictions on withdrawal or transfer. We publish full bonus terms at the time of offer; you must accept these terms to claim the bonus.
Bonuses are non-transferable and may expire if not used within a specified period. We reserve the right to cancel or modify bonus offers at any time. If we detect abuse of bonus terms—such as placing bets solely to meet wagering requirements with no genuine betting intent—we may forfeit the bonus and any associated winnings.
Dispute resolution and complaints on koboi
If you have a dispute regarding a bet result, account balance, or withdrawal, contact our support team within 30 days of the incident. We investigate all complaints and respond within five business days. Our investigation includes reviewing game records, transaction logs, and any relevant documentation. If we determine that an error occurred, we will correct your account balance or process a refund accordingly.
If you are not satisfied with our resolution, you may escalate your complaint to our management team. We will provide you with a final response within 15 business days. Our decision on disputes is final and binding. We do not participate in external dispute resolution schemes; however, you may pursue legal remedies through your local courts if you believe our decision is unjust.
We at koboi commit to fair and transparent dispute handling. All complaints are investigated thoroughly, and we provide clear explanations for our decisions. Our goal is to resolve issues quickly and maintain trust with our players.
Account Suspension, Closure, and Jurisdiction Notice
We reserve the right to suspend or close your koboi account at any time if we believe you have violated these terms, engaged in fraudulent activity, or posed a compliance risk. Suspension may be temporary (pending investigation) or permanent (if violations are confirmed). If your account is suspended, you cannot place new bets or withdraw funds until the suspension is lifted or your account is closed.
If we close your account, we will return any remaining balance to your registered payment method within 30 days, subject to any outstanding disputes or regulatory holds. We will not refund any bonuses or promotional credits that have been forfeited. Account closure is final; we do not reopen closed accounts.
Jurisdiction and applicable law
Our koboi platform is available only where local law permits online gaming and wagering. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of koboi in a jurisdiction where it is prohibited.
These terms are governed by the laws of the jurisdiction in which koboi is registered and operated. Any disputes arising from these terms or your use of koboi are subject to the exclusive jurisdiction of the courts in that jurisdiction. You agree to submit to the jurisdiction of those courts and waive any objection to venue or inconvenient forum.
Changes to these terms
We may update these terms at any time. Material changes will be notified to active account holders via email at least 30 days before they take effect. Your continued use of koboi after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account before the effective date.
Contact and support
If you have questions about these terms or need clarification on any policy, contact our support team during business hours. We respond to email inquiries within one business day. For urgent account issues, use live chat and our team will prioritize your request. Our support team communicates in English and can assist with account verification, withdrawal questions, dispute escalation, and general platform guidance.
Our koboi platform is available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Whether you engage with Liga 1 markets in Jakarta, Surabaya, Bandung, or Medan, or participate in Piala AFF, Champions League, live dealers, or esports, these terms apply uniformly to all account activity on koboi.