koboi FAQ
Users on koboi ask about account setup, deposit and withdrawal methods, game rules, and account security. This page answers the most common questions across all these areas so you can get started quickly and understand how our platform works.
We've organized answers by topic—account registration, payments, game rules, and security—so you can find what you need without scrolling through unrelated content. If your question isn't covered here, our support team is available to help. For detailed terms, legal obligations, and jurisdiction restrictions, please read our Terms and Conditions and Legal Notice
Each answer includes concrete steps and named payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) so you know exactly what to expect. We also explain what happens during account verification and how to contact us if you run into trouble. Our services are available only in jurisdictions where local law permits online gaming and wagering.
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Account and registration How to start, KYC verification, password recovery, and account eligibility
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Payments and transactions Deposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
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Game rules and markets Football betting, live-dealer tables, slots, and esports markets on koboi
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Security and account care Account protection, jurisdiction compliance, and access verification
During registration, you provide: a username (4–20 characters, letters and numbers only), your email address, a mobile number (with country code), and a password (minimum 8 characters, mixed case and symbols recommended). We use your email for account confirmations and withdrawal notifications. Your mobile number is used for account recovery and deposit confirmations. After registration, on your first deposit, we request identity verification: a photo of your national ID or passport and proof of address (utility bill, bank statement, or rental agreement). This information is stored securely and used only for compliance and account recovery purposes.
During registration, you provide: a username (4–20 characters, letters and numbers only), your email address, a mobile number (with country code), and a password (minimum 8 characters, mixed case and symbols recommended). We use your email for account confirmations and withdrawal notifications. Your mobile number is used for account recovery and deposit confirmations. After registration, on your first deposit, we request identity verification: a photo of your national ID or passport and proof of address (utility bill, bank statement, or rental agreement). This information is stored securely and used only for compliance and account recovery purposes.
If you cannot log in, first check that your username and password are correct (passwords are case-sensitive). If you've forgotten your password, use the "Forgot password" link on the login page to reset it via email. If you suspect unauthorized access or your account has been locked, contact our support team immediately—do not attempt multiple login tries. We can verify your identity using your registered email and mobile number, then help you regain access. If you're in Jakarta, Surabaya, Bandung, or Medan and need urgent help, contact support during business hours. Never share your password or verification codes with anyone, including koboi staff.
Payments and transactions
koboi accepts deposits via multiple channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each method has its own minimum and maximum limits set by the payment provider. For example, mobile wallets like mobile banking and local payment typically support deposits from a few thousand rupiah up to several million per transaction. Bank transfers via online payment or e-wallet may have higher limits depending on your account tier. mobile banking transfers are processed instantly. When you initiate a deposit on koboi, the system displays the available range for your chosen method. If you're unsure about limits for your specific payment method, contact our support team—they can confirm exact ranges and help you choose the best option for your needs.
koboi does not charge fees on deposits or withdrawals. However, your payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank) may apply their own fees depending on your account type and transaction method. For example, some bank transfers incur a small transfer fee set by e-wallet, mobile banking, local payment, or online payment—not by koboi. Mobile wallet providers like e-wallet or mobile banking may also charge fees for certain transaction types. These fees are disclosed by your payment provider before you confirm the transaction. If you see an unexpected charge, check your payment provider's fee schedule or contact their support team. koboi's role is to process your request; we do not retain any portion of your deposit or withdrawal.
Game rules and markets
Before you place your first bet or play your first game on koboi, read our Terms and Conditions and Legal NoticeThese documents explain your rights and obligations, how we handle your account and funds, and the rules for each game type. For football betting, understand that odds change in real time and bets are locked once the match starts. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), familiarize yourself with basic game rules—each table displays them before you join. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), each game publishes its return-to-player rate and variance in the rules section. Our FAQ also covers common questions about account security and payment methods.
Bonus offers on koboi vary by promotion and are always subject to terms. When we announce a bonus—such as a welcome offer for new accounts—the terms specify the eligibility criteria, how to claim it, and any wagering requirements or restrictions. For example, a bonus may require you to wager it a certain number of times before you can withdraw it, or it may be restricted to specific games or markets. Terms also state expiration dates and any maximum withdrawal limits tied to the bonus. Always read the full terms before claiming a bonus. If you have questions about a specific offer, contact our support team—they can explain the terms in detail and confirm whether you're eligible. Bonus terms are subject to change, and we update them on our promotions page.
Support and account care
You can reach our support team by email at [email protected]. Include your username, the date and time of your issue, and a clear description of what you need help with. For account access issues, verification delays, or withdrawal problems, provide as much detail as possible so we can investigate quickly. Email responses are typically sent within standard business hours. If your issue is urgent—such as a suspected account compromise or a critical technical problem—contact support during business hours for faster assistance. We also provide English-language support for users across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Response times depend on support volume, but we aim to resolve most issues within standard verification windows.
When you contact our support team, provide your koboi username, the email address associated with your account, and a detailed description of your issue. If you're reporting a transaction problem, include the date, time, and amount of the transaction, plus the payment method you used (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank name). For account access issues, tell us when you last logged in successfully and what error message you see. For verification delays, provide the date you submitted your documents. Never share your password or full ID number in support emails—our team will only ask for information needed to verify your identity, such as the last four digits of your ID or the email address on file. The more specific you are, the faster we can help.