koboi Casino & Sportsbook Data Care

This page describes what we collect when you use koboi and how we keep that data protected. Our privacy commitments apply to all our services—football markets, live-dealer tables, slots, esports, and account management. We collect only the information necessary to operate our platform, verify your identity, process payments, and comply with applicable law.

We at koboi treat your personal data with care. We do not sell your information to third parties. We do not share your account details with unrelated businesses. Our data handling follows standard industry practices and local data-protection principles. This policy explains what we collect, how we use it, who may access it, and what rights you have over your information.

If you have questions about our data practices or wish to exercise your rights, contact our support team. We respond to data requests within one business day during standard operating hours.

What Data We Collect on koboi

We collect data in three categories: account information, transaction data, and usage analytics. When you register on koboi, we ask for your email address, phone number, and a secure password. We use this information to create your account, send you verification codes, and allow you to log in. We do not collect your full name, date of birth, or address during registration—we ask for these only when you request a withdrawal and must verify your identity.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. We do not store your payment credentials (card numbers, e-wallet passwords, or bank login details). Our payment processors handle those securely on their own systems. We retain transaction records for accounting and dispute resolution.

We collect usage data to understand how our platform performs. This includes which markets you view (Liga 1, Piala Indonesia, Champions League, live-dealer tables, slots), how long you spend on each section, and which features you use. We use this data to improve our interface, fix bugs, and ensure our servers handle traffic efficiently. We do not use this data to profile you or make automated decisions about your account.

How We Use Your Data

We use your account information to operate koboi and provide our services. Your email and phone allow us to send you account notifications, withdrawal confirmations, and security alerts. Your password is encrypted and never stored in plain text. We use your identity documents only to verify your eligibility to withdraw funds and comply with anti-money-laundering regulations.

We use transaction data to settle your bets, process your deposits and withdrawals, and maintain accurate account balances. We retain transaction records for at least one year to resolve disputes and comply with financial reporting requirements. We use usage analytics to improve our platform—for example, if we notice many players in Jakarta struggle to find Liga 1 fixtures, we may reorganize our menu. We do not use analytics to discriminate or restrict your access.

We may contact you via email or phone if we detect suspicious activity on your account, if your withdrawal is delayed, or if we need to verify your identity. We do not contact you to promote new markets or encourage betting. We do not send unsolicited marketing messages.

Third-Party Processors and Data Sharing

We work with third-party processors to operate koboi. Our payment processors (mobile banking, local payment, online payment, and others) receive your transaction data to settle deposits and withdrawals. Our hosting provider stores our servers and databases; our servers may sit outside Indonesia, but we encrypt data in transit. Our email provider sends our notifications and support responses. We require all processors to maintain confidentiality and use your data only for the services we contract them to provide.

We do not share your personal data with marketing companies, data brokers, or unrelated businesses. We may disclose your information if required by law—for example, if a court orders us to provide account records or if we detect fraud. We will notify you of such disclosures unless law prohibits us from doing so.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences (such as your preferred payment method or language). Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent koboi from functioning properly. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside our platform.

We use analytics tools to measure how our platform performs—for example, how many players access Liga 1 markets or how long pages take to load. These tools may set cookies or use similar tracking methods. We use this data only to improve our service, not to identify you personally or sell your information.

Your Rights and Data Access

You have the right to access your personal data. You can view your account information, transaction history, and identity documents by logging into your koboi account. If you wish to receive a complete copy of your data in a portable format, contact our support team and we will provide it within one business day.

You have the right to correct inaccurate information. If your email, phone number, or address is wrong, you can update it in your account settings. If you cannot update it yourself, contact support and we will make the correction.

You have the right to object to certain uses of your data. If you do not wish to receive account notifications, you can disable them in your settings. If you do not wish us to use analytics on your activity, contact support and we will exclude your account from analytics tracking.

Data Security and Retention

We protect your data using industry-standard encryption and access controls. Your password is hashed and never stored in plain text. Your payment information is encrypted in transit and at rest. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your account information for as long as your account is active. We retain transaction records for at least one year and up to seven years for tax and legal compliance. We retain identity documents (ID, proof of address) for one year after your last withdrawal. We delete usage analytics after 12 months. If you close your account, we delete personal data within 30 days except where retention is required by law.

International Data Transfers

Our servers and processors may be located outside Indonesia. When your data is transferred internationally, we ensure it is encrypted and protected by contractual safeguards. We do not transfer your data to countries with weaker data-protection standards without your consent. If you have concerns about international transfers, contact our support team.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of koboi after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

Contact koboi

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact our support team. We respond to privacy inquiries within one business day. You can reach us via email through our support page or live chat during business hours. Our team is available in English and can assist with data access requests, corrections, deletions, and complaints.

Our Commitment to Your Privacy on koboi

We at koboi believe your data is yours. We collect only what we need, protect it carefully, and respect your rights to access, correct, and delete it.

Our privacy policy reflects our commitment to transparency and data protection. We do not sell your information, do not share it with unrelated businesses, and do not use it to discriminate or manipulate your experience on koboi. Whether you are in Jakarta, Surabaya, Bandung, or Medan, your data receives the same level of protection.

We operate koboi in compliance with applicable data-protection principles and local regulations. Our practices are designed to protect your privacy while allowing us to operate our platform, process your payments, and provide customer support. If you have concerns about how we handle your data or believe we have violated your privacy rights, contact our support team immediately. We take all privacy complaints seriously and will investigate and respond within one business day.

This privacy policy applies to all our services on koboi—football markets, live-dealer tables, slots, esports, and account management. It does not apply to third-party websites or services linked from our platform. We encourage you to review the privacy policies of any external sites before providing your information. Our commitment is to keep your data secure, use it responsibly, and respect your rights as a koboi player.